Shipping & Return Policy

Shipping

Orders are prepared and shipped within 1–3 business days after payment confirmation. Estimated delivery time is 2–5 business days depending on the carrier and your region. A tracking number will be sent to your registered email address once your order has been dispatched.

Shipping Fees

Shipping fees are calculated based on the order total and delivery address and are displayed at checkout before payment. Free shipping may be available for orders above a certain amount.

Return Policy

You may return eligible products within 14 days of the delivery date, provided the following conditions are met:

The item must be unused, unwashed, and in its original condition.
All original tags must be attached and intact.
The item must be returned in its original packaging.
Hygiene-sensitive items (swimwear, bikinis, bodysuits) may only be returned if the hygiene seal is intact and the item has not been tried on.

Non-Returnable Items

Items that have been worn, washed, altered, or damaged after delivery are not eligible for return. Gift cards and final sale items are also non-returnable.

Return Process

To initiate a return, please email info@solerafelice.com with your order number and reason for return. Our team will review your request and provide return instructions within 1–2 business days. Approved refunds will be processed to your original payment method within 7–14 business days of receiving the returned item.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us at info@solerafelice.com with photos of the item within 48 hours of delivery. We will arrange a free replacement or issue a full refund.