Shipping & Return Policy
Shipping
Orders are prepared and shipped within 1–3 business days after payment confirmation. Estimated delivery is typically 2–5 business days, depending on the carrier and destination. A tracking number is sent to the email address provided with the order when tracking is available.
Shipping Fees
Shipping fees, if applicable, are displayed at checkout before payment.
Returns
Eligible products may be returned within 14 days of delivery.
- The item must be unused, unwashed and in its original condition.
- Original tags must remain attached.
- The item must be returned in its original packaging where applicable.
- Hygiene-sensitive items such as swimwear may only be returned if the hygiene seal or protective packaging is intact.
Return Process
To request a return, email info@solerafelice.com with your order number. We will provide return instructions after reviewing the request.
Approved refunds are issued to the original payment method after the returned item has been received and checked. Bank or payment-provider processing times may vary.
Damaged, Defective or Incorrect Items
If an item arrives damaged, defective or incorrect, contact us as soon as possible at info@solerafelice.com with your order number and supporting photos.
Business Contact
Solera Felice — İstanbul, Türkiye
Customer support: info@solerafelice.com
Administrative/account enquiries: accounts@solerafelice.com
Website: solerafelice.com